Tailio

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FAQs

  • What is Tailio?
    • Tailio is a smart device and a mobile app for monitoring your cats’ health and wellbeing. The Tailio device is placed under the litter box and tracks each cat’s weight, waste output, litter box visits, and more – just as recommended by veterinarians. Tailio alerts you to signs of health or behavioral issues, so you can take action. Early intervention by a veterinarian leads to better outcomes, so your cats can live longer, healthier lives.

  • How does Tailio work?
    • The Tailio device is placed under a litter box and connected to a home Wi-Fi network. Tailio measures each cat’s weight, waste output, daily litter box visits, and movements inside the litter box. From this information, Tailio calculates over a dozen parameters characterizing each cat’s physiology and litter box habits and behavior, and detects changes and trends that can be caused by common cat diseases.

  • I have more than one cat. Will Tailio work for our cat family? How it will know the difference?
    • Yes, Tailio works with multiple cats. Tailio learns about each cat’s individual physiology and behavior over time, to intelligently distinguish between cats. No need to for cats to wear anything.

  • Do my cats need to wear something so Tailio can identify each cat?
    • No need for cats to wear anything. Tailio identifies cats using the data it collects.

  • Will Tailio work with my litter box?
    • Tailio works with most popular litter pans and boxes of all sizes (S, M, L, XL, and Jumbo) and shapes including rectangular, oval, and round, with the exception of triangular/corner shaped boxes. Tailio works with open or enclosed litter boxes and any type of litter. Tailio’s non-skid top will hold the litter box firmly in place.

  • I use a very large storage box as a litter box – will Tailio work with it?
    • We are working on a 2-Tailio solution for large litter boxes where the weight or size of the litter box exceeds the limits of a single Tailio device. The data collected from both devices will act as one single source. Note that we will offer savings for purchases of 2 or more devices.

  • I have more than one litter box. How many Tailio devices do I need?
    • To provide the most complete coverage for monitoring the health and well-being of cats, we recommend using one Tailio device per litter box. Tailio will still provide valuable information when using a single Tailio device in multiple litter box homes, but will only collect data for the Tailio monitored litter box. We offer savings on the purchase of 2 or more devices.

  • How do I buy Tailio?
    • You can purchase Tailio in our online store here

  • Do I save on an order of 2 or more Tailio devices?
    • Yes, you save! To provide complete coverage for monitoring the health and well-being of cats, we created discounted packages of 2 and more Tailio devices. Combine orders with all your cat-loving friends for even greater savings!

  • Do I need a special litter for Tailio to work?
    • No. Tailio works with all types of litter - heavy, light, clumping, non-clumping. So you do not need to change anything .

  • Do I need to zero or reset the Tailio device every time I scoop or add litter?
    • No. You don’t need to change anything about how you maintain the litter box- no need to reset, zero or tare when scooping or adding litter.

  • Will Tailio work for monitoring indoor/outdoor cats?
    • Yes. Tailio will monitor all cats in the home that use a litter box with a Tailio device placed under it. If an indoor/outdoor cat uses the litter box while indoors, Tailio will monitor their weight and litter box activity.

  • How safe is Tailio for my cats?
    • Tailio is very safe. Tailio is not only safe but also completely unobtrusive for cats – it doesn’t move, vibrate, make sounds, flash, or emit odors. The anti-skid mat on top ensures the litter box does not move, and Wi-Fi is turned off while a cat is in the box.

  • How do I clean a Tailio device?
    • Tailio is splash-resistant and has smooth surfaces so it’s easy to clean. Just use a damp cloth to wipe off dust and pieces of litter, or a mild cleaner as needed to remove odor.

  • What are the dimensions of a Tailio device?
    • Tailio is 18” (length) x 12” (width) x 2” (height) inches. Tailio’s non-skid top will hold the litter box firmly in place.

  • How much weight can I put on Tailio?
    • Tailio is rated for up to 50 lbs.

  • Can Tailio be used for other pets besides cats?
    • While we may offer products for dogs, rabbits, and other pets in the future, current Tailio technology is designed specifically for cats. Nevertheless, Tailio will inform you when another pet gets in the litter box.

  • Does Tailio come with iOS and Android mobile apps?
    • Yes. Tailio iOS and Android mobile apps are free - just download the free mobile app to your iOS or Android smartphone and stay connected from wherever you are.

  • Can others in my home, or people who care for my cats, use the Tailio app?
    • Yes. Anyone – family members, friends, the cat sitter, the veterinarian - can download and use the Tailio mobile app.

  • How can I share Tailio data with my veterinarian?
    • The Tailio mobile app has a feature called “Vet report”. With one touch of a button, it generates a PDF file as an email attachment and emails it to as many email addresses as desired. The report has been designed with veterinarians, and tested with over 150 veterinarians, to be an easy to understand summary of your cat’s fundamental data of weight, visits and waste history.

  • My cat weighs 30 lbs – will Tailio work for large cats?
    • Yes. Taking into consideration the weight of the litter, Tailio is rated for a total weight of up to 50 lbs.

  • What Wi-Fi standards does Tailio support?
    • Tailio supports 802.11b/g/n Wi-Fi standards.

  • How is Tailio powered?
    • The Tailio device runs on 4 AA-size rechargeable NiMH batteries (included), or operates from an AC/DC adapter (included).

  • How long will the batteries last? How do I recharge them?
    • Battery performance depends on the number of cats in your home, how many times a day they use litter box, and how long they stay in the litter box. There is a battery level indicator in the mobile app for each Tailio device and a reminder when the battery level hits 20%. To recharge, plug the provided AC/DC adapter into the device’s power jack. The recharge time is 2-4 hours, depending on the battery depletion.

  • Can the Tailio device be powered off the AC/DC adapter?
    • Yes. If the AC/DC adapter is left plugged in, the Tailio device will operate using the adapter’s power.

  • What is the warranty?
    • The Tailio device is covered by a 1-year warranty.

  • How does Tailio diagnose my cat?
    • Tailio does not diagnose - that’s the vet’s job! Tailio detects changes and trends in the cat’s physiology or behavior that can be caused by common cat diseases and alerts you. The vet report generated from the Tailio mobile app can help a veterinarian diagnose the cat.

  • Does Tailio collect or analyze urine or fecal samples?
    • No. Tailio does not collect or analyze urine or fecal samples.

  • How accurate is Tailio weight measurement?
    • Tailio weight measurement is accurate down to a tenth of an ounce, to reliably measure the weight of cats and kittens, and the weight of their waste.

  • We have uneven floors. How do I level Tailio device?
    • The Tailio device has four leveling feet that can be adjusted for resting evenly on uneven floor. Leveling the device is easy. Simply move the litter box aside and place the Tailio device in the intended location. Press on the device to see if it wobbles and if needed, adjust only one foot by rotating slightly counter-clock wise while the device is in the intended location, making adjustments as needed until the device rests firmly on the floor.

  • What if my cat kicks out the kitty litter?
    • Tailio algorithms account for the kicked out kitty litter.

  • Does Tailio work with the Litter-Robot Automatic Self-Cleaning Litter Box?
    • Yes, Tailio works with Litter-Robot II when used with the special adapter, which can be purchased here. The Litter-Robot II adapter has been designed by the Litter Robot team specifically for Tailio.

  • I don’t find an answer to my question – what do I do?
    • Please submit your question in the “Contact us” form here and we will get back to you.