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Returns Policy

Thanks for shopping at Tailio.com!
If you are not entirely satisfied with your purchase, we’re here to help.
If you purchased your Tailio as a pre-order on either Kickstarter.com or Tailio.com you have 90 calendar days from the date you received it to return your Tailio.  For all other items purchased you have 30 calendar days from the date you received it to return the item.
To be eligible for a return, your item must be in the same condition that you received it.  Your item must be in the original packaging.    Your item needs to have the receipt or proof of purchase.
  1. Please email tailio@petwireless.com
  1. Mail your Tailio or other item to:
    Pet Wireless
    Returns Department – Tracking # ____________
    5160 White Emerald Dr.
    San Diego, CA 92130
  2. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Items can not be returned if they have been damaged, dropped, and or altered. Such items will not be accepted for return or exchange.
Once we receive your item, we will inspect it and notify you that we have received your returned  item. We will immediately notify you on the status of your refund after inspecting the item.    If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit to your credit card account per your card issuer’s policies; this is typically within a few business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs  are non­refundable.
Contact Us
If you have any questions on how to return your item(s) to us, contact us at tailio@petwireless.com
Thank you again for your support and purchase of a Tailio!