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Thank you for your purchase! Below is our Warranty Policy

Covered Product: Tailio: the smart health monitor for cats.

Warranty Coverage

Pet Wireless, Inc. warrants the Covered Product to be free of all defects in material and workmanship for one year from the date of item delivery. This warranty extends to the original buyer.

Within the period of this warranty, Pet Wireless, Inc. will repair or replace, free of charge any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized Pet Wireless, Inc. technician, or at an authorized Pet Wireless, Inc. service facility.

All expenses related to replacing or repairing a defective part under this warranty shall be assumed by Pet Wireless, Inc. except for the following expenses, which shall be assumed by the buyer:

Warranty Exclusions

This warranty does not apply to any costs, repairs, or services for the following:

  1. Repairs necessitated by use other than normal home use.
  2. Damage resulting from misuse, abuse, accidents, alterations, or improper installation.
  3. Corrective work necessitated by repairs made by anyone other than a Pet Wireless, Inc. authorized service technician.

How to Obtain Warranty Service

  1. Warranty repairs are to be made at a Pet Wirless Inc. service center:

The buyer should carefully pack the Covered Product, preferably in the original packing materials, and deliver it, together with a copy of the original purchase receipt and a description of the problem, the following repair and service facilities:

Pet Wireless Inc.
5160 White Emerald Dr.
San Diego, CA 92130

If the buyer sends the product by U.S. mail, we recommend that the buyer insure it and send it return receipt requested. We accept no liability for products lost or misplaced in shipment.

Limitation of Damages

In no event shall Pet Wireless, Inc. be liable for consequential damages for breach of this warranty. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to the buyer.

Registration Card

We recommend that the buyer fill out and send in the registration card included in the original package of the Covered Product. This will facilitate any warranty repairs or service, if needed. It is not required that the buyer send in this registration card for this warranty to be effective.

Notice to Buyer

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. You have the right to bring any action at law or equity to resolve disputes concerning or to enforce the provisions of this warranty.

If the buyer disagrees over either’s performance under the terms of this warranty, the buyer may submit the matter for resolution to American Arbitration Association. The buyer shall not be responsible for expenses incurred in submitting a dispute for resolution under the terms of this paragraph. The buyer is required to submit any dispute for resolution under this paragraph before pursuing any legal remedies to which he or she may be entitled.

Pet Wireless, Inc.

5160 White Emerald Dr.
San Diego, CA 92130